Shipping & Delivery

• Orders are shipped within 3 business days.
• Delivery is within one week depending on location.
• Weekends and UAE public holidays are excluded.

Delivery Charges

• UAE: Free for orders AED 250+, otherwise AED 10.5
• Qatar: 130 AED | Oman: 80 AED | KSA: 73.5 AED | Bahrain & Kuwait: 200 AED

COD Charges

• AED 10 for UAE COD orders

Payment Methods

• Visa/MasterCard preferred
• COD available for select premium products

Return Policy

• Returns accepted if packaging intact
• AED 25 deducted for return delivery (if shipped)
• Refund via e-wallet (same day) or bank (7–10 days)
• 2.5% cancellation fee for prepaid orders (unshipped); AED 25 for shipped
• No returns for high-margin sale items
• No international returns

Order Cancellation

• UAE customers can cancel via website/app link
• International orders cannot be canceled

Order Tracking

• Track via email/SMS link

Change Delivery Address

• Address changes accepted before dispatch

Delivery Delays

• Contact us if order is delayed